eStar Truck and Van

IT Assistant

Job description


eStar operates with a mixed in-house and outsourced IT dept. We are recruiting for a newly created IT assistant role to support colleagues in our expanding business. This role would be ideal for a graduate looking for their first move into the IT industry.

In this role you will work closely with both our in-house IT lead and our external IT support provider, together with other third party system providers.

You will assist in providing hands on and proactive day-to-day support with infrastructure and application related activities and first line user support, being the first point of contact for user queries.

This role will be based out of our Head Office in Knowsley, however we currently have 7 sites covering the North-West and North Wales and travel to other sites will be required as part of the role


Monday - Friday

8.30am - 5pm


Up to £25,000 depending on experience.


  • Provide first line user support to assist colleagues on-site with technical support.
  • Train users in correct usage of their devices.
  • Communicate efficiently to ensure the end-users problems are resolved.
  • Assist with identifying trends relating to IT failures and issues.
  • Maintain accuracy of system documentation and asset database detailing all IT equipment
  • Support with deployment of new software applications and updates to existing software packages
  • Troubleshooting relevant equipment, including but not limited to PC/laptop/tablets, wired and wireless LAN problems, AV equipment
  • Support with the delivery of projects in line with business requirements
  • Repair, image and configure old/new equipment for set up of users and workshop/other equipment
  • Monitor, secure and maintain relevant systems to ensure data accuracy and reliability
  • Maintain relevant user access and permissions
  • Ensure 1st level of preventative and curative operations on every hardware in the server room: network, servers, providing remote hands to external IT as required
  • Ensuring compliance with company procedures, projects and governance
  • Ensuring correct installation, implementation and operation of technical equipment


  • Interest in IT with aspirations to develop in the role
  • Good knowledge of Windows OS, MS Office and Office 365 Suite
  • Good knowledge of Outlook and Active Directory
  • Basic knowledge of TCP / IP network (DHCP, DNS etc.)
  • A technical mindset with the ability to quickly grasp new concepts
  • Basic understanding of PC hardware and software
  • Any experience within the automotive industry would be an advantage.


  • Excellent communication skills both in person and over the phone
  • Ability to ask the right questions in a non-technical way in order to diagnose and solve issues
  • Positive and proactive attitude
  • Work well autonomously and as part of a team

Job Type: Full-time

Salary: Up to £25,000.00 per year


  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay


  • Monday to Friday

Application question(s):

  • Do you have relevant work experience or qualifications in IT?
  • Do you have your own vehicle and are able to travel between our 7 sites to provide IT support?

Work Location: In person