eStar Truck and Van

IT Assistant

Job description

KEY PURPOSE OF THE JOB

eStar operates with a mixed in-house and outsourced IT dept. We are recruiting for a newly created IT assistant role to support colleagues in our expanding business. This role would be ideal for a graduate looking for their first move into the IT industry.

In this role you will work closely with both our in-house IT lead and our external IT support provider, together with other third party system providers.

You will assist in providing hands on and proactive day-to-day support with infrastructure and application related activities and first line user support, being the first point of contact for user queries.

This role will be based out of our Head Office in Knowsley, however we currently have 7 sites covering the North-West and North Wales and travel to other sites will be required as part of the role

Hours

Monday - Friday

8.30am - 5pm

Salary

Up to £25,000 depending on experience.

TASKS AND RESPONSIBILITIES

  • Provide first line user support to assist colleagues on-site with technical support.
  • Train users in correct usage of their devices.
  • Communicate efficiently to ensure the end-users problems are resolved.
  • Assist with identifying trends relating to IT failures and issues.
  • Maintain accuracy of system documentation and asset database detailing all IT equipment
  • Support with deployment of new software applications and updates to existing software packages
  • Troubleshooting relevant equipment, including but not limited to PC/laptop/tablets, wired and wireless LAN problems, AV equipment
  • Support with the delivery of projects in line with business requirements
  • Repair, image and configure old/new equipment for set up of users and workshop/other equipment
  • Monitor, secure and maintain relevant systems to ensure data accuracy and reliability
  • Maintain relevant user access and permissions
  • Ensure 1st level of preventative and curative operations on every hardware in the server room: network, servers, providing remote hands to external IT as required
  • Ensuring compliance with company procedures, projects and governance
  • Ensuring correct installation, implementation and operation of technical equipment

SKILLS & EXPERIENCE REQUIRED FOR THE JOB

  • Interest in IT with aspirations to develop in the role
  • Good knowledge of Windows OS, MS Office and Office 365 Suite
  • Good knowledge of Outlook and Active Directory
  • Basic knowledge of TCP / IP network (DHCP, DNS etc.)
  • A technical mindset with the ability to quickly grasp new concepts
  • Basic understanding of PC hardware and software
  • Any experience within the automotive industry would be an advantage.

COMPETENCIES REQUIRED FOR THE JOB

  • Excellent communication skills both in person and over the phone
  • Ability to ask the right questions in a non-technical way in order to diagnose and solve issues
  • Positive and proactive attitude
  • Work well autonomously and as part of a team

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have relevant work experience or qualifications in IT?
  • Do you have your own vehicle and are able to travel between our 7 sites to provide IT support?

Work Location: In person

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OurValues

Promise 1

Partnership

We work in partnership with the Truck, Van, and Bus community, consultatively and sustainably

Promise 2

Commitment

We are committed to providing an outstanding service to all our customers, all of the time

Promise 3

Understanding

We understand the vital part we play in helping to keep businesses and people moving

What do our customers say

“eStar's service was excellent."

eStar's service was excellent. The Sales Consultant was really attentive, paid attention to everything I was looking for, and found the perfect vehicle. They delivered the vehicle in person and took the time to provide a comprehensive overview of all its features and functions. I couldn't be happier.

Andy MillicanRetail customer

"If ever I need them... they’ll always bend over backwards"

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.

Paul MullingtonTransport Manager

"I’ve been really impressed with everything I’ve seen so far of the Dealer"

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Drew CampbellGroup Operations Director

"eStar understands our business"

eStar understands our business and what we need in terms of back-up. Inspections and routine services are carried out at times that suit us, and if ever we have an issue we know the Dealer will do everything it can to get the vehicle back on the road as quickly as possible. Communication is all-important at such times and eStar’s is excellent.

Phil BateTransport Operations Manager

"I've given them 5 stars as that's what they deserve."

The service was very friendly and professional. Nothing was too much trouble for them. I found the staff very kind and helpful. All the work carried out was excellent, I've given them 5 stars as that's what they deserve and I would not hesitate to recommend them.

Also the building was super nice and clean which just makes the whole experience as pleasant as possible.

Dom BennettGoogle review

"HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED "

THE JOB WAS COMPLETED ON A FAST TURN AROUND, PROFESSIONALLY AND TO A HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED AS HAVING A TRUCK OFF THE ROAD FOR A LONG PERIOD OF TIME CAN HINDER MY OPERATION.

John BairdResponse Logistics

"They understand the impact on when our vehicles breakdown and the downtime this has on our fleet"

eStar always deliver a excellent service. They understand the impact on when our vehicles breakdown and the downtime this has on our fleet. The pre planned maintenance is always delivered to a very high standard from the moment the booking is made to Vehicle arriving on site . A 5 star service to the service Department , Parts and workshop they are a good team who will always deliver the best . Well done!

Stephen HallRecovery North West

"what wonderful, sweet kind helpful people"

We were stranded with the motorhome and found this mercedes star garage what wonderful, sweet kind helpful people helped us get back on tract. Thankyou very much. The Brown Family. The Netherlands

The Brown FamilyThe Netherlands

" Can only recommend these as a company"

Excellent service from these, had my van in for service and warranty work and they where spot on, Lauren was great on reception as there was a part back order and kept me updated throughout the whole process.
Can only but recommend these as a company.
Many thanks

GeeGoogle Review

"Worth driving nearly 200 mile"

Excellent service, friendly and knowledgable staff, worth driving nearly 200 miles. Will be back

Garry DaviedGoogle Review

"Now thats what I call service"

Excellent service, very friendly and helpful parts department,thankyou eStar you got me back on the road... I would just like to add...part ordered on Friday despatched from Germany. I received a phone call to say my part was available for collection on Tuesday...Now thats what I call service.

Gavin SmithGoogle Review