eStar Truck and Van

MobiloVan Roadside Assistance

It’s our business to keep you moving.

Keeping you on the road. For thirty years.

Mercedes-Benz MobiloVan UK keeps you on the safe side wherever you are in the UK or in Europe. In the event of a breakdown, the mobility guarantee provides you with speedy on-site assistance as well as many other useful services such as vehicle recovery or a replacement vehicle.

Throughout the UK and Europe you can count on us at any time. 24 hours a day. 365 days a year. We are always close by and can be with you quickly. Our extensive Dealer network, including Europe, makes this possible – with approximately 3,000 authorised Mercedes-Benz Dealers.

Roadside Assistance: Roadside assistance for roadside repairs.

Vehicle Return Service: If after a breakdown or starting problems your vehicle has been repaired at a Mercedes-Benz Dealer, we will return your vehicle to you if you wish – within a radius of 30 miles (50 km) from the authorised Mercedes-Benz Dealer.

Taxi, Public Transport and/or Lift: Mercedes-Benz MobiloVan UK also covers your travel expenses to the airport or railway station – up to £55 (65 euros) for a taxi, public transport and/or lift from the Mercedes-Benz Dealer.

Vehicle Recovery: If the breakdown cannot be dealt with on-the-spot, your vehicle will be recovered to the nearest authorised Mercedes-Benz Dealer.

Replacement vehicle: While your van is being repaired, you can stay on the move for up to three working days with a replacement vehicle*, if necessary. Vehicle model subject to availability.

On-the-Spot Help: Minor roadside repair costs of up to £130 (150 euros) incurred on-the-spot are covered by Mercedes-Benz MobiloVan UK.

Flight/rail Travel: As an alternative to a replacement vehicle, you can also use air or rail travel – we will pay the costs up to £340 (400 euros) per person for one return journey.

Hotel: If you prefer to wait until your van is ready to go again, we will pay the costs for a hotel room with breakfast for you and your passengers for the duration of the repair work – for up to three working days.

To understand the full extent of your cover, please see the table below:

To find out more please click here for the MobiloVan UK brochure.

Downtime is deadtime.
Call MobiloVan.

  • Free 24/7 support for Mercedes-Benz vans**
  • Rapid response within 60 minutes on average
  • Rapid repair 80% of vans repaired roadside
  • Up to 30 years cover* from date of van registration

MobiloVan is free with Mercedes-Benz vans** Speak to a member of the team today

*The usual market-based conditions apply (eg. self-service for rental vehicles). Other costs such as service products are not included.

**Terms and conditions apply – please visit and read carefully