eStar Truck and Van

MobiloVan Roadside Assistance

Free breakdown cover & roadside assistance – for life^.

When you buy a new Mercedes-Benz van or service your current van with eStar you get so much more.

You’ll get free breakdown cover & roadside assistance^ - MobiloVan - for 3 years on all new vans and then automatic renewal for another year once it’s outside its 3-year manufacturer warranty – each time you service your van with an Authorised Mercedes-Benz Vans Dealer.

This means complete peace of mind when your van is out on the road, and it saves you time and cost. Sourcing equivalent breakdown cover typically costs up to £189.50*, which is similar to the price of a minor service, so it’s hard to argue against choosing a service with us.

No other manufacturer offers more cover.

This is a unique package, protects you for far more than mechanical breakdown:

  • Driver mishap cover for the first 3 years - covering empty fuel tanks and misfuels, vandalism, theft, lockouts and replacement keys, and more
  • Forward travel of load and crew is covered
  • Dedicated services for electric vans – running out of charge is covered, along with the driver mishaps listed above, and a trained e-technician will arrive to get you moving again
  • Exclusively Mercedes-Benz - support from Mercedes-Benz technicians with GenuineParts and guaranteed for 2 years.

Plus much more…

Have you broken down or need assistance?

To request roadside assistance from the UK

Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe

Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

To find out more please click here for the MobiloVan UK brochure or speak to a member of our team today.

^MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.

*Based on a representative selection of competitor breakdown cover quotations March 2022.

OurValues

Promise 1

Partnership

We work in partnership with the Truck, Van, and Bus community, consultatively and sustainably

Promise 2

Commitment

We are committed to providing an outstanding service to all our customers, all of the time

Promise 3

Understanding

We understand the vital part we play in helping to keep businesses and people moving

What do our customers say

“eStar's service was excellent."

eStar's service was excellent. The Sales Consultant was really attentive, paid attention to everything I was looking for, and found the perfect vehicle. They delivered the vehicle in person and took the time to provide a comprehensive overview of all its features and functions. I couldn't be happier.

Andy MillicanRetail customer

"If ever I need them... they’ll always bend over backwards"

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.

Paul MullingtonTransport Manager

"I’ve been really impressed with everything I’ve seen so far of the Dealer"

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Drew CampbellGroup Operations Director

"eStar understands our business"

eStar understands our business and what we need in terms of back-up. Inspections and routine services are carried out at times that suit us, and if ever we have an issue we know the Dealer will do everything it can to get the vehicle back on the road as quickly as possible. Communication is all-important at such times and eStar’s is excellent.

Phil BateTransport Operations Manager

"I've given them 5 stars as that's what they deserve."

The service was very friendly and professional. Nothing was too much trouble for them. I found the staff very kind and helpful. All the work carried out was excellent, I've given them 5 stars as that's what they deserve and I would not hesitate to recommend them.

Also the building was super nice and clean which just makes the whole experience as pleasant as possible.

Dom BennettGoogle review