eStar Truck and Van

Group Parts Manager

Job Description

We have a fantastic opportunity to join our award winning team here at eStar as Group Parts Manager.

This newly created role will be responsible for leading our Parts teams across all sites to maximise parts sales and revenue through various channels. You will have the opportunity to introduce an online sales channel to expand our customer reach, develop a broader range of parts to sell, as well as ensure we are utilising the best technology to continue moving the Parts function forward.

If you have experience in a similar role and would like to join a growing and forward-thinking company, we would love to hear from you!

Package Details:

  • Competitive salary - to be discussed at interview
  • Knowsley Head Office based, with travel to other eStar sites required
  • 40 hours per week, Monday - Friday, 08:30 - 17:00
  • 23 days’ holiday each year plus bank holidays
  • Permanent
  • Company Car
  • Bonus scheme

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted car scheme
  • Discounted gym membership
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free on-site parking
  • Long service awards
  • Paid volunteer time
  • Referral programme
  • Sick pay

Key Purpose of the Job:

  • Maximise all parts sales and revenue opportunities through sales via eStar workshops
  • Maximise parts sales revenues through third party sales (over the counter)
  • Introduce and maximise an online sales channel for third party sales
  • Oversee and implement a centralisation of parts stock for the eStar group – thus creating a central location for all parts stock and returns
  • To deliver the Operative Plan for eStar group parts sales through maximising all sales and revenue channels, and ensuring strict cost control
  • Ensure all stock control measures are implemented and improved through introduction of better technology
  • Introduce and develop a broader range of parts to sell alongside the OEM parts of Mercedes-Benz Vans, Daimler Trucks and Buses and Unimog

Accountabilities:

  • To deliver the financial plan
  • To ensure vigorous stock controls and reduce obsolescence
  • To ensure parts stock is optimised and is in line with Daimler/MB processes i.e. RIMS
  • To delight the customer base and grow the number of customers
  • To introduce new technology
  • Conduct regular stock checks and audits to ensure compliance with eStar processes and policies
  • Monitor, evaluate and report on KPIs to ensure the growth and operative plans are achieved

Skills and Competencies Required:

  • Ability to tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards
  • Structured and strategic thinker with a long-term view
  • An understanding of parts wholesale and retail operations is essential
  • Online selling experience is an advantage
  • IT literate and competent
  • Relevant health and Safety accreditation
  • Customer Centric, Innovative, Collaborative and must operate with Integrity
  • Ability to embrace and implement change
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OurValues

Promise 1

Partnership

We work in partnership with the Truck, Van, and Bus community, consultatively and sustainably

Promise 2

Commitment

We are committed to providing an outstanding service to all our customers, all of the time

Promise 3

Understanding

We understand the vital part we play in helping to keep businesses and people moving

What do our customers say

“eStar's service was excellent."

eStar's service was excellent. The Sales Consultant was really attentive, paid attention to everything I was looking for, and found the perfect vehicle. They delivered the vehicle in person and took the time to provide a comprehensive overview of all its features and functions. I couldn't be happier.

Andy MillicanRetail customer

"If ever I need them... they’ll always bend over backwards"

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.

Paul MullingtonTransport Manager

"I’ve been really impressed with everything I’ve seen so far of the Dealer"

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Drew CampbellGroup Operations Director

"eStar understands our business"

eStar understands our business and what we need in terms of back-up. Inspections and routine services are carried out at times that suit us, and if ever we have an issue we know the Dealer will do everything it can to get the vehicle back on the road as quickly as possible. Communication is all-important at such times and eStar’s is excellent.

Phil BateTransport Operations Manager

"I've given them 5 stars as that's what they deserve."

The service was very friendly and professional. Nothing was too much trouble for them. I found the staff very kind and helpful. All the work carried out was excellent, I've given them 5 stars as that's what they deserve and I would not hesitate to recommend them.

Also the building was super nice and clean which just makes the whole experience as pleasant as possible.

Dom BennettGoogle review

"HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED "

THE JOB WAS COMPLETED ON A FAST TURN AROUND, PROFESSIONALLY AND TO A HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED AS HAVING A TRUCK OFF THE ROAD FOR A LONG PERIOD OF TIME CAN HINDER MY OPERATION.

John BairdResponse Logistics

"They understand the impact on when our vehicles breakdown and the downtime this has on our fleet"

eStar always deliver a excellent service. They understand the impact on when our vehicles breakdown and the downtime this has on our fleet. The pre planned maintenance is always delivered to a very high standard from the moment the booking is made to Vehicle arriving on site . A 5 star service to the service Department , Parts and workshop they are a good team who will always deliver the best . Well done!

Stephen HallRecovery North West

"what wonderful, sweet kind helpful people"

We were stranded with the motorhome and found this mercedes star garage what wonderful, sweet kind helpful people helped us get back on tract. Thankyou very much. The Brown Family. The Netherlands

The Brown FamilyThe Netherlands

" Can only recommend these as a company"

Excellent service from these, had my van in for service and warranty work and they where spot on, Lauren was great on reception as there was a part back order and kept me updated throughout the whole process.
Can only but recommend these as a company.
Many thanks

GeeGoogle Review

"Worth driving nearly 200 mile"

Excellent service, friendly and knowledgable staff, worth driving nearly 200 miles. Will be back

Garry DaviedGoogle Review

"Now thats what I call service"

Excellent service, very friendly and helpful parts department,thankyou eStar you got me back on the road... I would just like to add...part ordered on Friday despatched from Germany. I received a phone call to say my part was available for collection on Tuesday...Now thats what I call service.

Gavin SmithGoogle Review