About us:
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales.

It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future. In order to do this, we need to continue growing our team of Service Advisors.

If you enjoy meeting new people, providing first class customer service and want to work in a role where you can make a real difference to the customer’s journey, this is a fantastic place to start!

What’s in it for you:

• Learn and become experienced in the role of a Service Advisor, which includes meeting and greeting customers, discussing the needs of their vehicle, raising job cards, liaising with Technicians in the workshop to check job status, and managing your customers and their journey with us through clear and regular communication
• The chance to be mentored by an experienced team of industry experts
• First-hand experience of the latest Mercedes-Benz innovation and technology
• Industry leading benefits package

Package Details:

• £15,704 per annum in your first year (National Apprentice Wage), after which rate is in line with National Minimum Wage
• Based onsite in Skelmersdale
• 40 hours per week
• Monday - Friday, 08:00 – 16:30

• 23 days’ holiday each year plus bank holidays

Qualifications Required:

• No previous automotive/similar qualifications are required
• GCSE 9 - 4 (A* - C) or Function Skills Level 2 in Maths and English
• Predicted GCSE grades are acceptable - please note the apprenticeship offer is subject to final GCSE results

Personal Qualities:

• Interested in a customer facing and interactive role
• Enthusiasm for delivering the highest standard of customer service
• Proactive attitude and enthusiasm for learning new skills
• Punctual with good timekeeping
• Motivation to succeed and work to a high standard

Skills Required:

• Good organisational skills
• Good verbal and written communication skills
• Good IT skills
• Ability to work well both independently and in a team
• A logical approach to problem solving

Benefits:

• Workplace - Company events, free onsite parking, free fruit, free menstrual products, flexible/hybrid working (dependant on role), long service awards, Mental Health First Aiders onsite, monthly employee recognition scheme, referral scheme and seasonal gifts
  
  
• Financial - 23 days annual leave plus bank holidays as standard (based on full time and prorated otherwise), company pension, company sick pay, charity matching scheme, paid volunteer time and life assurance
  
  
• Family - Enhanced maternity/paternity pay, enhanced neonatal pay, new baby hamper, first day of school paid leave, pregnancy and baby loss paid leave and bereavement leave
  
  
• Health, Wellbeing & Lifestyle - Healthcare plan including access to out-of-hours GP appointments, free flu jabs, Cycle to Work scheme, discounted car scheme, discounted cinema tickets, discounted gym membership and support from Ben our automotive charity partner
  
  
• Culture - Award-winning company who have made Inspiring Workplaces’ Top 50 companies for two years running, won AutoTraders’ People & Culture award for two years running, and won multiple industry awards including Motor Trader’s Commercial Dealer Group of the Year (2025) and Truck Dealer of the Year (2025), as well as What Van?’s Dealer of the Year (2024)
  
  
• Training & Development - Annual appraisal programmes, progression opportunities and ongoing training and development

Interested in applying?

Please submit your CV along with a cover letter detailing your interest in the role using the form below.

Diversity, Inclusion and Equal Opportunities:
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive.

If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can.