eStar Truck and Van

Van Sales Consultant

KEY PURPOSE OF THE JOB

Identifying new business as well as looking after existing light commercial vehicle customers.

Achieving set sales targets.

HOURS

Monday - Friday plus evening and Saturday working on a rota

  • Normal working hours 9am - 5.30pm
  • Based at Knowsley Head Office, Trafford Park, Deeside and other eStar sites as required

ACCOUNTABILITIES

· Responsible for identifying new business and building lasting relationships with prospects.

· Ensure that the sales prospect system is operated and that all prospects and clients are contacted and followed up and that a regular cycle of contact is maintained, and that all relevant information is added to the company database.

· Monitor the progress of all sold orders to ensure that deadlines are met in respect of vehicle acquisition and preparation, that all necessary documentation has been prepared

· Understands the importance of electric vehicles and the future implications on the business

· Ensure that the demonstrator fleet is effectively used to maximise sales

· Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers

· Informing and advising visitors on Mercedes-Benz light goods vehicles, equipment, prices, conditions, technical data and other issues

· Explaining differences between Mercedes-Benz light goods vehicles and competitors' vehicles; highlighting usefulness/advantages

· Evaluating used light goods vehicles and arranging for technical appraisals to be carried out

· Organising and carrying out test-drives and evaluating results

· Compiling and sending out offers

· Well-targeted and continuous planning of acquisition of new customers

· Involvement in sales events/ride and drive type events/exhibitions

· Carrying out market and target group analysis and compiling statistics

· Fostering contacts to key individuals, associations and groups in the region

· Carrying out customer and demand/need-oriented sales discussions

· Offering and selling accessories

· Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts

· Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract

· Offering and selling service packages

· Recording the customer's order preparing cost calculation and passing them on to the respective department

· Checking confirmation of order and, if necessary, passing it on to the customer

· Recording, dealing with and passing on customer's desired amendments
(changes to vehicle type and fittings)

· Agreeing on processing and registration procedures with customer

· Supervising conclusion of financing, leasing contracts, insurances and service contracts

· Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)

· Supervising all processes up to delivery

· Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.)

· Handing over vehicle and introducing customer to the vehicle

· Planning and carrying out regular contact with customers

· Regularly recording customer satisfaction and initiating relevant measures

· An understanding of charge point infrastructure (how they work, how they’re fed) would be advantageous, though training would be given.

· Liaise with Customer Support Manager for quotations/pricing

SKILLS & EXPERIENCE REQUIRED FOR THE JOB

The Mercedes-Benz Van Sales Consultant has completed sales training, ideally in the light goods vehicle industry or B2B work experience, and has some work experience.

They hold customers in high esteem, and are reliable, honest and trustworthy.

COMPETENCIES REQUIRED FOR THE JOB

Ability to establish relationships

Structuring and leading discussions/talks

Active listening

  • Attitude to make it happen
  • Willingness to pass on information
  • Working on own initiative
  • Problem-solving ability (adapting to new situations)
  • Target orientation / pursuing own goals / determination
  • Organisational ability / ability to organise own work / working systematically
  • Independence / self-responsibility
  • Team player
  • Credibility/trustworthiness
  • Convincing personality
  • Empathy
  • Reliability
  • Personal integrity

Job Types: Full-time, Permanent

Salary: From £32,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company car
  • Company events
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Life insurance
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay

Schedule:

  • 12 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Experience:

  • B2B motor trade sales: 2 years (required)
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