Job Description
We have a fantastic opportunity to join our award winning team here at eStar as Head of Workshop Control, based in our Mercedes-Benz dealership located in Deeside!

This is an important role within the service team and is responsible for controlling the flow of work through the workshop to maximise its utilisation and ensure that Technicians are working efficiently.

We are looking for someone with a technical background, strong organisation skills and a proactive approach to ensure the smooth running of the workshop.

Package Details:

• £35,000 - £38,500, depending on experience
• Based onsite in Deeside
• 42.50 hours per week, Monday - Friday, 07:30 - 17:00
• 23 days’ holiday each year plus bank holidays
• Permanent
• Bonus scheme

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Enhanced maternity leave
• Enhanced paternity leave
• Free on-site parking
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay

Key Purpose of the Job:

• To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times
  

Accountabilities:

• Receive job cards from service reception, pre-time each job and allocate work to Technicians
• Obtain authorisation for any additional work required either through service reception or by direct contact with customer
• Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action
• Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed
• Arrange for customer to be informed that vehicle has been completed
• Ensure that the image and levels of customer service within the department is in line with Company standards
• Schedule all PDI and used car preparation to ensure that sales department requirements are met
• Ensure that all special tools and equipment are kept in good order and that repair requirements are addressed
• Ensure that the workshop is kept clean and tidy at all times
• Ensure that all customer complaints are dealt with both speedily and effectively
• Supervision of the team to ensure that designated duties are performed correctly, highlighting any improvement areas to their immediate supervisor
• Identify training requirements for workshop team and Technical Specialists
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

Skills and Competencies Required:

• Previous experience as a Senior Technician
• Strong technical background
• Full understanding of Standard Text Times and Warranty procedures
• Enthusiasm to deliver the Mercedes Benz customer experience
• Strong administration skills
• Strong organisation skills
• Ability to work effectively within a team environment
• Flexible approach to work and adaptable to thrive in a changing environment
• IT literate

Apply:
Interested? Simply complete your details and upload your CV through the form below.