eStar Invests In Brand New Sites

eStar Truck & Van, the latest Mercedes-Benz Truck and Van franchise in the North West and North Wales, has made a significant seven-figure investment in two brand new, state-of-the-art facilities in Alchemy Business Park, Knowsley, as well as a further renovation to create a new customer experience at Trafford Park, Manchester, demonstrating the brands’ commitment to the van and truck communities.

The new Knowsley facility, consisting of two separate buildings, is located adjacent to the A580 East Lancashire Road and just half a mile from Junction 4 of the M57; Element 1 (22,946 sq. ft) is dedicated to van, and Element 3 (45,586 sq. ft) is dedicated to truck, and will also act as the head office for eStar.

Knowsley, which is due for completion by the end of the year, will eventually house the teams currently located in eStar Liverpool (Wavertree) and eStar Warrington (Risley), providing a much-improved working environment for the team, as well as for customers.

In addition, eStar is undertaking an extensive renovation to its Trafford Park site, which will feature a new reception and waiting area. The changes, due to be finished by September, will reflect eStar’s commitment to keeping the customer at the centre of everything it does, by providing a more professional setting and service.

Steve Bridge, Managing Director of eStar, said: “The importance of providing our team with the right environment, rewards, recognition, and tools for the job is non-negotiable for us, as internal service quality is front and centre. This vital link in the service profit chain underpins all our decision-making at eStar. Our plan for Knowsley also ensures that all our locations match our ambitions to deliver an unrivalled service to our customers, too.

“The impressive site provides us with the perfect facility to expand in to. It enables us to welcome our truck customers to one building, and our van customers to the other, which means that we can continue to deliver the quality service our customers expect, but also provide dedication to best suit their needs.

“It goes without saying that to get both buildings at Knowsley up and running is a huge undertaking, as well as the upheaval of renovating Trafford Park, with significant investment needed, but these are investments which we believe are absolutely worth making.

“I look forward to welcoming customers to the refurbished Trafford Park by September, and to our new Knowsley facility by the end of the year.”

If you'd like to find out more, please get in touch with us here at eStar today...