Mercedes-Benz Apprentice Service Advisor - Deeside
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales.
It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future. In order to do this, we need to continue growing our team of Service Advisors.
If you enjoy meeting new people, providing first class customer service and want to work in a role where you can make a real difference to the customer’s journey, this apprenticeship is a great place to start!
What’s in it for you:
- Learn and become experienced in the role of a Service Advisor, which includes meeting and greeting customers, discussing the needs of their vehicle, raising job cards, liaising with Technicians in the workshop to check job status, and managing your customers and their journey with us through clear and regular communication
- First-hand experience of the latest Mercedes-Benz innovation and technology
- The chance to be mentored by an experienced eStar Service Advisor, who will be your support throughout the course of the apprenticeship
- Tutor and peer support through Deeside College with weekly day release sessions
- Industry leading benefits package
- Complete the apprenticeship and finish with an industry-recognised qualification
Package Details:
- £7.55 per hour in your first year, after which rate is in line with National Minimum Wage
- Based onsite in Deeside
- 40 hours per week, generally Monday - Friday, 08:00 – 16:30 (exact shift times to be confirmed)
- 23 days’ holiday each year plus bank holidays
Qualifications Required:
- No previous automotive/similar qualifications are required
- GCSE 9 - 4 (A* - C) or Function Skills Level 2 in Maths and English
- Predicted GCSE grades are acceptable - please note the apprenticeship offer is subject to final GCSE results
Personal Qualities:
- Interested in a customer facing and interactive role
- Enthusiasm for delivering the highest standard of customer service
- Proactive attitude and enthusiasm for learning new skills
- Punctual with good timekeeping
- Motivation to succeed and work to a high standard
Skills Required:
- Good organisational skills
- Good verbal and written communication skills
- Ability to work well both independently and in a team
- A logical approach to problem solving
Benefits:
Pension Scheme
Annual Leave
Free Eye Tests
Paid Charity Days
Long Service Award
Team Social Events
Discounted Gym Membership
Sick Pay
Fruit Baskets
Recommend a Friend Bonus
Cycle to Work Scheme
Discounted Cinema Tickets
Star of the Month
Compassionate Leave
Seasonal Gifts
Free Tea & Coffee
Bonus Scheme & Pay Reviews
Welcome Pack
Free Parking
Enhanced Maternity/Paternity Pay
Enhanced Neonatal Pay
New Baby Gift Pack
Casual Dress Friday
Life Assurance
Discounted Car Scheme
First Day of School Paid Leave
Free Flu Jabs
Free Menstrual Products
Healthcare Plan
Hybrid Working Policy
Pregnancy and Baby Loss Paid Leave
Sponsorship & Charity Matching Scheme
Interested?
Simply complete your details and upload your CV through the form below.